FREE SHIPPING IN PAKISTAN ON ORDERS OVER RS. 10,000
Shipping Policy
Last updated: August 21, 2026
Effective Date: August 21, 2026
At NAAS Shopping, we aim to make your shopping experience simple, reliable, and convenient. This Shipping Policy explains how we process and deliver orders placed through naasshopping.com.
1. Delivery Coverage
We currently deliver orders across Pakistan. Our delivery service covers major cities and other serviceable locations through our trusted courier and logistics partners. Delivery availability may vary depending on the customer's location and courier service coverage.
2. Order Processing
Orders are normally processed after they are successfully placed and confirmed. For Cash on Delivery (COD) orders, our team may contact you to confirm your order before dispatch. Once your order has been dispatched, you may receive relevant delivery or tracking information where available.
3. Estimated Delivery Time
Orders are generally delivered within: 3–7 business days Delivery times may vary depending on:
Customer location
Courier service availability
Order confirmation
Public holidays
Weather conditions
Unexpected operational delays
Remote or less-accessible delivery locations
The estimated delivery time is not a guaranteed delivery date.
4. Shipping Charges
Applicable shipping charges, if any, will be displayed during the checkout process or communicated before order confirmation. From time to time, NAAS Shopping may offer:
Free delivery promotions
Discounted shipping
Special delivery offers
Promotional shipping offers may be subject to specific terms and conditions.
5. Cash on Delivery (COD)
NAAS Shopping offers Cash on Delivery (COD) on eligible orders across Pakistan. For COD orders:
Customers may be contacted to confirm their order.
Please provide an accurate and reachable phone number.
Please ensure someone is available to receive the parcel.
Customers should inspect the package according to the applicable courier and delivery procedures.
Repeated refusal or failure to receive confirmed COD orders may affect future COD availability.
6. Accurate Shipping Information
Customers are responsible for providing accurate and complete delivery information, including:
Full name
Complete delivery address
City
Phone number
Any relevant delivery instructions
NAAS Shopping is not responsible for delays or failed deliveries caused by incorrect, incomplete, or unreachable contact information provided by the customer. If you realize that your shipping information is incorrect after placing an order, please contact us as soon as possible.
7. Delivery Attempts
Courier companies may make one or more delivery attempts depending on their operational policies. If a customer is unavailable, unreachable, or unable to receive the parcel, the courier may reschedule delivery or return the package to NAAS Shopping. Additional delivery or re-shipping charges may apply in certain cases.
8. Delayed Deliveries
Although we aim to deliver orders within the estimated timeframe, unexpected delays can sometimes occur due to circumstances beyond our control. These may include:
Severe weather
Public holidays
Courier operational issues
Road closures
High-volume sales periods
Government restrictions
Other unforeseen circumstances
We will make reasonable efforts to assist customers in tracking and resolving delayed deliveries.
9. Lost or Damaged Packages
If your parcel appears damaged at the time of delivery, please contact NAAS Shopping as soon as possible. If a package is confirmed as lost or damaged during transit, we will coordinate with the relevant courier or delivery partner to investigate the matter and provide an appropriate resolution according to the circumstances.
10. International Shipping
At present, NAAS Shopping primarily serves customers within Pakistan. If international shipping becomes available in the future, separate shipping charges, delivery times, customs duties, taxes, and applicable terms may apply.
11. Returns & Refunds
Shipping and delivery are subject to our Return & Refund Policy. If you receive a wrong, damaged, or defective product, please contact us within 48 hours of delivery and provide the required information. For complete details, please refer to our Return & Refund Policy.
12. Contact Us
If you have questions about your order, delivery, shipping charges, or tracking information, please contact our customer support team. NAAS Shopping Pakistan Website: naasshopping.com Email:support@naasshopping.com We are committed to providing a smooth and reliable delivery experience for every customer.